Workshop: Administrative Lean Thinking
Presented by: Jeff Fuchs
Date: Thursday, April 16, 2009
Time: 1:45 PM - 3:30 PM
As Lean Thinking becomes more of a mainstream
improvement system, it is moving more frequently into administrative
processes. Non-manufacturing firms, and the administrative processes of
manufacturers, are using lean to satisfy customers better and make all
business processes more efficient. This session will describe some of the
recent advancements in lean and highlight some of the important
characteristics of administrative processes
that influence lean success. Traditional Value Stream Maps will be
described, along with Swim Lane Maps, that can more effectively support the
identification of waste and the planning of improvements. Engineering and
Accounting examples will illustrate techniques and benefits.
After completing this session, the participants will be able to:
- Define Lean Thinking and understand current directions in the
field
- Identify both the shared and unique characteristics of
manufacturing and administrative processes and their impact on lean
deployment
- Understand the general application of traditional Value Stream
Maps and the Swim Lane variant
- Understand general guidelines for analyzing and improving
administrative processes using lean techniques
Jeff Fuchs
Jeff Fuchs is President of Neovista , a process
improvement consulting firm based in
Baltimore, Maryland. For the past twelve years, Jeff has provided
training and consulting, mostly in the area of Lean
Thinking. His current focus is on
organizational culture, change management, lean leadership, and
lean in non-manufacturing and in high-variation,
low-volume applications. Neovista clients have
included Raytheon, Lockheed Martin, Halliburton, BP,
GlaxoSmithKline, the United States Air Force, the
State of Maryland, as well as many other small
and mid-sized organizations across the United States and
internationally.
Jeff holds a B.S. in Aerospace Engineering from
West Point. Prior to his consulting career,
he managed quality, engineering, and manufacturing
operations in the automotive, machining, and
aerospace industries. In recent years, Jeff
has played a central role in the development of the first
nationally-recognized lean certification. He holds a
Silver-level lean certification and is on the
Board of Examiners for The Shingo Prize for Operational Excellence.
He is also currently Development Director for The
Maryland World Class Consortia, a non-profit
organization dedicated to helping its 50-plus
member companies achieve process excellence using lean
techniques. Jeff maintains several professional
memberships and is an active member of APICS.
