Down stream material flows are analyzed and
adjusted to insure efficiency and effectiveness. Companies focus to remove
cost and improve customer service in this forward supply chain. But there is
another material flow that can provide benefits to companies that is often
overlooked and not managed with the same level of scrutiny – the reverse or
return logistics flow. This session will discuss the three key areas of
reverse logistics: product returns, repairs and excess. The session will
present how a reverse logistics process can be measured, analyzed and
evaluated in trading benefit to cost. Key takeaways:
- A properly managed Reverse Logistics program can provide
competitive advantage
- Reverse Logistics can result in improved customer
service/customer satisfaction
- Reverse Logistics can reduce costs using reclaimed/refurbished
materials
John Sullivan
John Sullivan career spans 30 years working at the hands-on operational
level in logistics/materials/inventory management to doing system analysis,
consulting and instruction. His experience with reverse logistics includes
his time in the United States Air Force as well as work with Nextel/Sprint
in the Service and Repair business unit. He has served as President and Vice
President for Programs for the National Capital Area Roundtable of the
Council of Supply Chain Professionals (formerly the Council of Logistics
Management) and received his Certification in Production and Inventory
Management from APICS in 2000. He is currently the Supply Chain Manager for
AgustaWestlandBell, LLC in Reston Virginia.
